Back to Occupations
Technology
Technical Support Specialist
Tier-1 technical support is automating rapidly. AI systems resolve the majority of common technical issues, reducing demand for entry-level support specialists.
rising risk (+4 this quarter)
D
80/100
2025–2027
$54K/yr
Median Salary
380K
Jobs at Risk
77%
Automation Est.
DRI HISTORY
FACTOR BREAKDOWN
RISING SKILLS
AI system troubleshooting
Escalation management
Documentation expertise
DECLINING SKILLS
Password resets
Standard troubleshooting
Ticket routing
TRANSITION PATHS
1
Systems Administrator
72% skill overlap
34
DRI
2
DevOps Engineer
60% skill overlap
28
DRI
3
IT Project Manager
58% skill overlap
30
DRI
KEY EVENTS
2025-01
Zendesk AI resolves 60% of technical tickets without human intervention at enterprise scale
AI TOOLS DRIVING DISPLACEMENT
Zendesk AIIntercom AIFreshdesk AI
RELATED OCCUPATIONS